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Defective ItemsIf an item is thought defective, it must be returned for determination with receipt within 15 days. The item must have original packaging and tags. The item must not show any sign of wear. The item in question will be assessed and you will be notified by phone or e-mail on the determination. If the item is deemed defective, we will replace it, exchange it or reimburse you for the item plus return shipping. If the item is not deemed defective, you will have the option to have it returned to you at your shipping expense or leave it with us.Special Orders Orders on items that we do not have in our inventory are available. These take much consideration, so in order to get exactly what you are looking for, please call or e-mail us with the best description possible and we will try to find it for you. Then we will return your call or e-mail with clarification and options for you before we place the order. Special orders take a minimum of 2 weeks to ship out but can take up to 12 weeks. You will be notified of the estimated order time. Returns on special orders will also be for exchange or store credit but will be charged a restocking fee of 15% of the price.